Checklist for practitioners handling feedback and complaints

A new checklist has been launched to help registered health practitioners better address complaints from patients and clients. The resource has been jointly developed by Ahpra, the 15 National Boards and the Australian Commission on Safety and Quality in Health Care.

Consumers, health complaints bodies, professional organisations and indemnity insurers were consulted in the development of the checklist.

The checklist for practitioners handling feedback and complaints aims to better equip practitioners to handle patient complaints and to resolve issues quickly and effectively when they are first raised. Read more about the checklist here.

The web version of the checklist can be accessed here, and a pdf is also available for download.